Cancellation

Do you want to cancel your order? Please follow the instructions beneath and check if you are eligible. 
  1. Go to your account > order history and check the status of the order. 
  2. If the order has status " backorder or payment received " please contact us asap. We might be able to cancel.
  3. Once a cancellation is approved, the status of the order changes to cancelled.

Note! Orders are not automatic cancelled, our customer service has to approve them first. Do not assume that by requesting a cancellation your order will be canceled and / or approved. You have to wait for the confirmation. Our customer service is not 24h available, its possible that before they can cancel the order, the order is already processed and shipped.

F.A.Q

Can an order be cancelled if it was not processed or shipped?  
Can an order be cancelled if it was processed?  Maybe, but always submit a request (no guarantee!)
Can an order be cancelled if it was shipped?  ✘
Options: if your order was shipped and can't be cancelled, you can still choose to return.

Returning

Not happy with your purchase? No worries, you can return it. Please follow the instructions beneath.

  1. Contact our customer service and wait for a response. We normally respond within 48h
  2. Our customer service will contact you and give the return address. 
  3. Return the package with a copy of your receipt. You can download this from your account. 

Note! Do not return the package without first contacting us. If you do and the package gets lost we can not be held responsible.
Rules:
Within how many days can I return my order?
  •  14 days from delivery date.
What products are excluded?
  • All products that have been used or opened.
  • Lingerie, socks, underwear, swimwear
  • Food & drinks
  • Software or digital items
  • Repair parts
  • Computer parts
  • Memories, usb sticks, portable memory
  • Health & cosmetics
Who pays the shipping costs for the return shipment?
  • Buyer

Refund possibilities
Order was not shipped
Product(s) out of stock
Order not delivered *
Order is still in transit

Order was openend and used

*) only orders that are shipped with track and trace and reported as not delivered within 60 days from the date of purchase are eligible for a refund. Other cases will be offered a coupon with the value of the order or a new shipping. Orders that are shipped with track and trace and have the status delivered are only eligible for a refund if the order gets returned. 

Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you. You are entitled to examine the goods as you would in a store environment.

  • Goods and services where the price is dependent on fluctuations in the financial market, and cannot be controlled by the trader.
  • Goods made to the customers specification or are clearly personalised.
  • Goods which are liable to deteriorate or expire rapidly Newspapers, periodicals, magazines.
  • Sealed Audio or Video Recordings, or computer software if unsealed after delivery
  • Goods that becomes mixed inseparably (according to their nature) with other items after delivery.